Retro Ti-matrix

WE CANNOT ACCEPT ANY RETURNS WITHOUT PRIOR AUTHORIZATION (RMA). To arrange for a return, simply call our Customer Service or by submitting contact form. The following conditions must be complied with:

• Due to federal regulations, sales of products with a limited useful life expectancy, such as biologicals, membranes, tissues, grafts, etc. are FINAL and NON-REFUNDABLE. No exceptions.
• Returned products must be unopened/unused in their original packaging without any missing contents; MUST be in resalable condition, No Exception.
• Returned products must have been purchased within the previous thirty (30) days. Any returns past thirty (30) days will not be accepted.
• Shortages or errors in shipments must be reported within seven (7) days of the invoice date to issue credit (if applicable).
• Exchange: we only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us within seven (7) days of invoice date.
• Return shipping is at the buyer’s cost.
• The customer will only be given a product refund. The shipping & handling fee will NOT be refunded.  If original shipping was free, $10 will be deducted from the refund amount. 
• We are not liable for any lost or stolen return packages during transit/delivery.

Special, customized, or government-regulated items are not returnable:

• • Regenerative products (eg. bones, membranes)
  • Special order / customized items (products that we do not ordinarily stock)